Return Policy

Freezie Fruits - Return Policy

Returns Due to Change of Mind

At Freezie Fruits, we want you to be completely satisfied with your purchase. We gladly accept returns for change of mind, provided that the return request is made within 30 days of receiving your item. The product must be returned to us in its original packaging, unused, and in resellable condition.

Please note that return shipping costs are the responsibility of the customer, and you will need to arrange your own shipping method.

Once we receive and approve your return, we will process your refund promptly. You will be notified via email once the refund has been completed. Please note that Freezie Fruits will refund the value of the returned goods, but shipping costs are non-refundable.

If you have any questions, feel free to reach out to us for assistance.

Returns

What Items Cannot Be Returned?

We do not accept returns on any made-to-order items.

How Do I Return an Item?

If you wish to return an item for a refund, send us an email so we can accept your package. The item must be in the original packaging and condition, otherwise we can not refund your purchase. We will notify you within 24 hours of receiving your returned item of your refund status.

The Item Arrived Was Damaged. What Do I Do?

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

What Is Your Return Period?

We accept returns and offer refunds for up to 14 days after a product is delivered. After 14 days we cannot accept any refunds or returns.